Grievance Redressal

Last updated: October 17, 2026

In short. If something is wrong with your account, a payment, content, your data or the Service, write to our Grievance Officer. We acknowledge within 48 hours and aim to resolve within 15 days.

Grievance Officer

In line with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Testo has appointed a Grievance Officer for Testo:

  • Company: Testo
  • Grievance Officer: Grievance Officer
  • Online: contact form
  • Response: we acknowledge within 48 hours and aim to resolve within 15 days, or sooner where the law requires.

What you can bring to us

  • A problem with a payment or refund (see also the Refund and Cancellation Policy).
  • A complaint about content, impersonation, a copyright or privacy issue (see the Copyright and Takedown Policy).
  • A request or complaint about your personal data: access, correction, erasure, withdrawing consent (see the Privacy Policy).
  • An account suspension or content removal you think was a mistake.
  • Any other problem with the Service that our normal support did not solve.

How to complain

  1. Write to the Grievance Officer by email or through the contact form, from the email address on your account.
  2. Say what happened, when, and what outcome you want. Include payment references, screenshots or links.
  3. If you are complaining on someone else's behalf, include proof that you may do so.

What happens next

  • Acknowledgement: within 48 hours, with a reference number.
  • Resolution: we aim to resolve your complaint within 15 days, or within the shorter time the law sets for the kind of complaint. If we need longer, we will tell you why and when to expect an answer, and in any case we reply within one month.
  • Outcome: we explain what we found and what we did, or why we cannot do what you asked.

If you are not satisfied

  • Consumers: National Consumer Helpline (1915, or consumerhelpline.gov.in), and the Consumer Commission through e-Daakhil.
  • Personal data: after using this process, you may complain to the Data Protection Board of India under the DPDP Act, or to your local data-protection authority.
  • Content decisions: where the IT Rules allow, you may appeal to the Grievance Appellate Committee.
  • Courts of competent jurisdiction, as set out in the Terms of Service.