Support that starts with an answer
ChatDo puts an AI agent, a shared inbox and a help centre in one place. Your customers get instant answers, and your team only handles what needs a person.
One line of code puts it on your website. Chat, e-mail and WhatsApp in a single inbox.
One place for every way your customers reach you
An AI agent and a helpdesk that work as one
The agent takes the questions it can answer well. Everything else reaches your team with the whole story attached.
An agent that knows your business, and knows its limits
Point it at your website, files and answers. It replies in seconds, day and night, and shows where each answer came from.
- Learns from your website pages, files, pasted text and Q&A pairs
- Answers only from your content, and hands over when it is not sure
- Can look things up or act in your own systems, but asks the customer to say yes before anything changes
- Always labelled as an AI, with a person one click away
A helpdesk your team will actually want to open
Chats, e-mails and WhatsApp messages arrive in one inbox, tied to the customer and everything they asked before.
- Assign, tag and leave private notes, with saved replies one slash away
- Tickets with service-level targets and business hours
- Customer history and memory, so nobody asks the same thing twice
- Reply in your language; the customer reads theirs
Let customers help themselves first
Publish articles on your own help centre page and the AI agent learns from them too. Write once, and both your customers and your assistant use it.
- A public help centre with categories, search and a “was this helpful?” vote
- AI site search for your website, with answers and links
- See which questions the agent could not answer, and add the answer in one click
Start the conversation at the right moment
Greet visitors on pages that matter, follow up by e-mail when someone leaves before your reply, and keep memory of each customer so the next chat starts where the last one ended.
- Proactive messages by page, delay and new or returning visitors
- Unseen replies are sent by e-mail, so no answer is lost
- Customer memory your team can read, edit and erase
Know what is working, and ask your data
See volumes, response times, hand-overs and what the AI resolved. Review chats for quality, and ask plain questions about your own conversations.
- Reports and summary e-mails for your team
- Chat reviews with quality scores and suggestions
- Alerts when something needs attention
Everything around the conversation
The tools teams end up needing, ready in the same place.
Tracker tickets
One ticket for one problem that hits many customers. Write one update and every linked customer gets it on their own channel.
Paid plansInternal tickets
Hand work to Billing or the Warehouse from a customer ticket. Customers never see it, and you are told when it is done.
Paid plansSide conversations
E-mail a supplier or courier from inside the ticket. Their reply comes back into the ticket, not to the customer.
Paid plansTime tracking
Start a timer or add time by hand, mark it billable, and report by agent, customer or company. Export to CSV.
Paid plansSaved replies and tags
Answer the common questions in two keystrokes, and label conversations so you can filter and find them again.
Translation
Customers write in their language, your team reads and replies in theirs. The customer only ever sees their own language.
Installable app
Open the inbox from your phone like an app, and get a push notification when a customer is waiting.
Quality and alerts
Review chats, check the AI with saved tests, and get summary e-mails and alerts when something needs you.
Live on your website in an afternoon
No long project. Three steps, and you stay in control of each one.
Add one line to your site
Paste the snippet before the closing body tag, or install the WordPress plugin.
Teach it your business
Add your website, files and answers. Try the agent in a test chat that shows which passages it used, before any visitor sees it.
Switch it on, step in when needed
The agent answers what it can. Anything else becomes a conversation in your inbox, with a private note on why it was handed over.
An assistant you can trust with your customers
Clear limits, plain labels and a record of what happened.
How we protect your dataIt does not guess
If your content has no good answer, the chat goes to your team instead of the AI making one up.
It asks before it acts
Anything that changes something in your systems needs the customer’s explicit yes, checked in code.
Roles and approvals
Owners, admins, agents and light seats, plus approvals for sensitive AI actions.
A record of changes
An audit trail shows who changed what, and every workspace’s data is kept separate from the others.
Open where it matters
Bring your own systems in, and send events out.
All integrationsSimple pricing, per seat
Pay for the seats your team uses. Plans differ in seats, AI replies and the tools included.
Prices are per seat, per month.
Compare every plan and limitQuestions
What does the AI agent answer from?
Only from what you give it: your website pages, files, pasted text and question-and-answer pairs. If it cannot find a good answer in your content, it does not guess. It hands the chat to your team and tells the visitor.
Can customers tell it is an AI?
Yes. The assistant is always labelled as an AI in the chat widget and in your inbox, and a visitor can ask for a person at any time.
What if the AI gets something wrong?
You can test it with real questions before it talks to anyone, see which passages it used for each answer, and add an answer for anything it could not handle. Actions that change something, such as a refund or an address change, always need the customer to say yes first.
Which channels can I use?
Website chat, e-mail and WhatsApp land in one inbox. Customers can also search your help centre, and you can connect your own systems through the API and webhooks.
How do I put it on my website?
Paste one line of code before the closing body tag. WordPress sites can use our plugin instead. Only the websites you approve can show your chat.
Do I need a technical team?
No. Add your website as a knowledge source, check the answers in the test chat, and switch the assistant on. The setup checklist in your dashboard shows what is still missing.
Give your customers an answer, and your team its time back
Create your account and have the chat on your site today.