Everything your support needs, in one place
An AI agent, a shared inbox for every channel, a helpdesk and a help centre that work together, so customers get answers and your team gets the full story.
Product illustrations on this page use sample data.
One inbox for every conversation
Website chat, e-mail, WhatsApp, Messenger and Instagram arrive in one list, tied to the customer and everything they asked before.
- Views for open, mine, unassigned, waiting and the chats the AI is handling
- Assign, tag, snooze, send later, and private notes with @mentions
- See what the visitor is typing, the pages they visited and their cart
- Mood and intent on every message, so upset customers come first
- Suggest reply, summarise and rewrite with one click; nothing is sent without you
An assistant that knows your business, and its limits
It answers from your website, files and answers, shows its sources, and hands the chat to your team when it is not sure.
- Answers only from your content, never a guess
- Brand voice, pinned answers, notices and skills, without writing prompts
- Looks up orders or books a call, and asks the customer before anything changes
- Test every change before customers see it
Meet customers where they already are
Connect the channels you use and reply from one place. The AI agent can answer on all of them.
- A chat widget with your colours, launcher and greeting, in 14 languages
- WhatsApp Business with templates after the 24-hour window
- Your support mailbox, replies on the same e-mail thread
- Facebook Messenger and Instagram direct messages
Tickets for the problems that take longer
Turn a chat into a ticket in one click, with an owner, a priority and a deadline your team can see.
- Service-level targets in calendar or business hours
- Ticket types with required fields, custom states and contact forms
- Rules that set priority, assign, notify or auto-reply
- Bulk actions, merge, split and CSV or PDF export
Let customers help themselves first
Publish articles on your own help centre, and the AI agent learns from them too. Add an AI search box to your website that answers from the same knowledge.
- Categories, search, "was this helpful?" votes and version history
- Your own domain, such as help.yourcompany.com
- See searches that found nothing, and draft articles from solved tickets
- Product cards from your Shopify or WooCommerce shop
Start the conversation at the right moment
Greet visitors on the pages that matter, ask a one-click question, and follow up on carts left behind.
- Show a message after a delay, on exit, after scrolling or for a cart value
- One-click surveys: stars, recommend score or yes and no
- Follow-up e-mails that wait for your approval, with an unsubscribe link
- See which messages started chats and reached your goals
One record per customer, on every channel
The same person on chat, WhatsApp and e-mail is one customer, with their history, their company and what they told you before.
- Customer memory the AI can use, and your team can read, edit and erase
- Companies, segments and who is on your website right now
- Lead scores and hot-lead alerts
- CSV import and export
Know what is working
See volumes, reply times, hand-overs and what the AI resolved, and ask questions about your own data in plain words.
- Sales and ROI, service levels and topics customers ask about
- Automatic chat reviews with a scorecard you can edit
- Alerts when a customer waits too long, and summary e-mails
- Goals: count bookings, leads and chats solved by the AI
Built for a team, not one person
Roles, routing, shifts and a private space to talk, so the right person answers and nobody steps on anyone's toes.
- Owner, admin, agent and lite roles, plus limits for one person
- Opening hours, departments, round-robin routing and a waiting line
- Team chat, notices everyone must read, and shifts
- An app for phones and computers with push notifications
Open where it matters
Connect your own systems, and the tools teams end up needing.
REST API
Read and reply to conversations, list customers and create tickets with API keys.
Webhooks
Signed events in your own tools the moment a chat, ticket or hot lead happens.
WordPress plugin
Install the chat without code, recognise logged-in users, add chat buttons.
AI actions and MCP
Let the agent call your endpoints or connect tools through MCP, safely.
Tracker tickets
One ticket for a problem many customers hit, with one update to all of them.
Bigger plansInternal tickets
Hand work to Billing or the Warehouse; customers never see it.
Bigger plansSide conversations
E-mail a supplier from inside the ticket; replies come back to the ticket.
Bigger plansTime tracking
Timers and billable hours, reported by agent, customer or company.
Bigger plansAll integrations · WordPress plugin · See which plan includes what
Questions
Do I need all of this on day one?
No. Most teams start with the chat widget, the inbox and the AI agent, and switch the rest on as they need it. The Go live checklist in your dashboard shows what is still missing.
Which features depend on my plan?
Every plan has the inbox, the AI agent, the helpdesk, the help centre, reports and the API. Plans differ in seats, AI replies, channels and storage, and bigger plans add tracker tickets, internal tickets, side conversations and time tracking.
Does it work in my language?
The chat window speaks 14 languages, and the inbox can translate customer messages for your team and your replies back into the customer's language.
Can my team use it on their phones?
Yes. Install the dashboard as an app on a phone or computer and turn on push notifications, so nobody misses a waiting customer.
More about the product
Everything your support needs, ready today
Create your account and switch on what you need, when you need it.