Live chat that answers first, then hands over
A chat window in your colours that greets visitors, answers with the AI agent day and night, and passes the conversation to your team with the whole story when a person is needed.
Product illustrations on this page use sample data.
Looks like your brand, talks like your team
Choose the title, welcome and away messages, colour, position and launcher. Turn the window into a small help hub with tabs for messages, help articles and news.
- A round or square button, a button with your words, or a tab on the screen edge
- Or place the chat inside your page, for example on a contact page
- A short form before the first message: name, phone and topic, each off, optional or required
- Files, pictures and voice notes, with a size limit you choose
- Visitors can get a copy of the conversation by e-mail
Every visitor in their own language
The chat window follows the visitor's browser or a language you pick. In the inbox, messages can be translated for your team and your replies sent back in the customer's language.
- Arabic and Hebrew are shown right to left
- Your own welcome and away texts are shown exactly as you wrote them
- The customer only ever sees their own language
The right person, at the right time
Set opening hours and holidays, split your team into departments, and send each new chat to someone who is online and not overloaded.
- Up to two time ranges a day, in your time zone, plus yearly holidays
- Up to 20 departments with their own hours and people
- Round-robin or least busy routing, with a limit per person
- Waiting visitors see their place in line and the expected wait
Say hello at the right moment
Show a short message next to the chat button on the pages that matter, and see how many visitors it turned into conversations.
- After some seconds, after scrolling, when someone is about to leave, or when the cart reaches an amount
- Once per visit, day, week or ever
- One-click surveys: stars, a 0 to 10 score, or yes and no
- Suggest help articles on chosen pages
Live on your website in minutes
One line of code on any website, or our plugin on WordPress.
Allow your website
Add your website to your workspace. The chat only runs on the websites you list.
Paste one line
Copy your install line from the dashboard and paste it before the closing body tag.
Send a test
Open your website, send a message, and answer it from the inbox. The Go live checklist shows anything still missing.
Make the chat part of your site
Optional extras for websites with their own logins, buttons or shopping carts.
Know who is signed in
Your server signs the visitor's id, so they are not asked for their details and their chats follow them to every device.
Open it from any button
Any link to #chatdo or element with the class chatdo-open-chat opens the chat, no code needed.
Share the cart
Tell the chat what is in the cart, so your team sees it and messages can react to it.
A small JavaScript API
Open, show or hide the chat, listen for events, and add facts like plan or order number for your team.
Live chat questions
How do I add live chat to my website?
Copy one line of code from your dashboard and paste it just before the closing body tag of your pages. Shopify, Wix, Webflow and Squarespace have a custom code setting for this; on WordPress, install our plugin.
Does the chat work when nobody is online?
Yes. The AI agent answers from your content day and night. Outside your opening hours the chat shows your away message and can ask for an e-mail address, so your team can reply later.
Which languages does the chat speak?
The chat window comes in 14 languages: English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Turkish, Russian, Arabic, Hebrew, Japanese and Chinese. It can follow the visitor's browser, and Arabic and Hebrew are shown right to left. Your own texts are shown exactly as you wrote them.
Can I have more than one chat widget?
Yes. Add a widget for each website or brand, each with its own look, departments and AI agent.
Will it slow down my website?
The script loads asynchronously, so your page does not wait for it. A visitor is only saved after their first message, so opening the chat creates nothing.
Can my team answer from their phones?
Yes. Install the dashboard as an app on a phone or computer and turn on push notifications.
More about the product
Put a helpful chat on your website today
Create your account, paste one line, and the AI agent starts answering from your content.