An AI agent that answers, and knows when not to
It replies in seconds from your website, files and answers, shows where each answer came from, and hands the chat to your team the moment it is not sure.
Product illustrations on this page use sample data.
Four steps, every message
The same careful path for every question, so you always know why it said what it said.
Reads the question
Hello, thanks and "can I talk to a person?" get an instant reply or go straight to your team. Your safety rules are checked first.
Searches your knowledge
It looks through your pages, files, answers and help articles, and finds the passages that match best.
Answers from them only
If a passage answers the question, it writes a reply from it and shows the source. Links it did not find are removed.
Hands over when unsure
No good match, low confidence or a topic you reserve for people: the chat goes to your team with a note saying why.
It learns from what you already have
Add your website and it reads it page by page. Add files, paste text, or write the answers to your most common questions.
- Websites, PDFs and documents, pasted text and Q&A pairs
- Your help centre articles and shop products, added automatically
- Re-read your website every day, week or month
- Unanswered questions are listed, so you can add the answer in one click
Make it sound like you, without writing prompts
Tell it about your business and how you talk. Pin exact answers for the questions that must always be answered the same way.
- Brand voice: tone, formality, emoji, phrases to use and words never to use
- Pinned FAQs: the exact question gets your exact answer, free
- Notices with dates, such as holidays or a sale
- Skills: "when someone asks about refunds, hand to a person"
- Ready-made setups for shops, clinics, restaurants, schools and more
It can look things up, and it asks before it acts
Connect it to your own systems so it can check an order or book a call. You decide what it may do, and under which rules.
- Ready-made: Shopify and WooCommerce order status, Razorpay payments, Cal.com bookings
- Your own endpoints, or tools through MCP
- Rules like "only for orders less than 30 days old", checked in code
- The customer says yes before anything changes; a teammate can approve too
See every change before your customers do
Changes are saved as a draft. They go live only when your test questions still get the right answers.
- A test chat that shows what was found and why it would hand over
- Saved test questions that run before every publish
- Pretend customers that chat with the draft and get a score
- Release a change to a share of new chats first, and roll back in one click
Safe with your customers
Clear limits, checked in code, not only asked of the model.
It does not guess
No good answer in your content means a hand-over to your team, never an invented reply.
Topics and words you control
Block topics it must never discuss and words it must never write. A blocked word holds the answer back.
Sensitive numbers hidden
Card, Aadhaar, PAN and social security numbers are masked before a message is saved or seen by the AI.
Always an AI, always a way out
Labelled as an AI everywhere, and "talk to a person" works at any moment.
More than one assistant, when you need it
Several agents
A Sales agent and a Support agent, each with its own knowledge and tone.
Routing rules
Send chats to an agent by website, page, department or channel.
Leads and goals
Score buying interest and count bookings and chats it solved.
Quality reviews
Automatic reviews of real chats, and weekly suggestions to improve.
AI agent questions
What does the AI agent answer from?
Only from what you give it: your website pages, files, pasted text, question-and-answer pairs, your published help centre articles and your shop's products. If none of it answers the question well, the chat goes to your team instead of the AI guessing.
Which AI models does it use?
It works with OpenAI and Google Gemini. AI is included in your plan, and you can also connect your own OpenAI or Gemini key.
Can customers tell it is an AI?
Yes. It is always labelled as an AI in the chat window and in your inbox, and a customer can ask for a person at any time.
Can it take actions, like a refund?
Only the actions you set up and switch on, such as looking up an order or booking a call. Anything that changes something asks the customer to say yes first, and you can require a teammate's approval as well.
Can someone talk it into ignoring its rules?
It is built to treat what customers type as questions, never as instructions. Messages that try to change its rules are caught by your safety settings, topics you block are never discussed, and words you ban hold the answer back and hand the chat over.
What languages does it speak?
It answers in the language the customer writes in, and the chat window itself is available in 14 languages.
How many answers can it give?
Your plan includes a number of AI replies each month. Greetings, your pinned FAQ answers, hand-overs and test chats are free. When the replies run out, new questions go to your team.
More about the product
Let the AI agent take the simple questions
Add your website, test it in a few minutes, and switch it on when you are happy.