A helpdesk that keeps every promise
Turn a chat into a ticket in one click. Give it an owner, a priority and a deadline, and let rules do the sorting, so nothing waits too long and nobody asks the customer twice.
Product illustrations on this page use sample data.
Every longer problem has an owner
Tickets live next to your chats, tied to the same customer. Replies, private notes, status, owner, priority and type are in one place, with a timeline of everything that happened.
- Ticket types with their own fields, for example an order number that must be filled in
- Your own states, such as "Waiting for supplier", that count as open, waiting or resolved
- Bulk changes, merge and split, and export to CSV or PDF
- Replies by e-mail through your own support mailbox
Promise reply times, and keep them
Set a first-reply and a resolution target for each priority. Your team sees the time left on every ticket, and the owner is told when one is missed.
- Calendar hours or your business hours and holidays
- The clock stops while you wait for the customer
- A report shows how often you meet each target
Let rules do the sorting
Up to 30 rules, run top to bottom, without writing code. Every run is logged on the ticket, so you always know why something changed.
- When a ticket is created or the customer replies
- Check the channel, priority, words, e-mail domain or label
- Set priority or label, give an owner, add a note, notify, or reply automatically
- Built-in limits stop rules from looping or flooding a customer
A form that opens a ticket
Share a form as a link or place it on your website. Each submission becomes a ticket with the right type and fields.
- Spam protection built in
- An optional confirmation e-mail to the customer
- Or let customers write to your support mailbox
For teams that work with others
Switch these on when you need them. Which plan includes each one is on the pricing page.
Tracker tickets
One ticket for a problem many customers report. One update reaches every linked customer on their own channel.
Internal tickets
Hand work to Billing or the warehouse. Customers never see it, and the owner is told when it is done.
Side conversations
E-mail a supplier or courier from the ticket. Their reply comes back into the ticket, never to the customer.
Time tracking
Timers or time added by hand, billable or not, with reports by person, customer or company.
One place, one customer record
Because tickets and chats share the inbox, nothing gets copied between tools.
The AI agent goes first
Simple questions are answered in the chat. When it hands over, the ticket starts with a note on why.
The whole history
Past chats, tickets and notes are on the customer's record, across channels.
Reports and alerts
First reply time, SLA results and topics, plus alerts when customers wait too long.
Help articles from tickets
Turn a solved ticket into a draft help article, so the next customer finds the answer alone.
Helpdesk questions
What is the difference between a chat and a ticket?
A chat is a live conversation. A ticket is for a problem that takes longer: it has an owner, a priority, a status and deadlines. Turn any chat into a ticket with one click, or let customers open one through a contact form or by e-mail.
Can customers reply by e-mail?
Yes. Connect your support mailbox, and replies on tickets that did not start in a chat are sent by e-mail on the same thread. New mail arrives about once a minute.
How do service levels work?
For each priority you set a first-reply and a resolution target, in calendar hours or your business hours. The clock pauses while you wait for the customer. A missed target is flagged and the ticket owner is e-mailed.
Can I automate ticket handling without code?
Yes. Up to 30 rules run when a ticket is created or a customer replies. They can set priority or label, give an owner, add a note, notify teammates or send an automatic reply. Safety limits stop loops.
Are trackers and time tracking on every plan?
Tracker tickets, internal tickets, side conversations and time tracking depend on your plan. The pricing page shows which plan includes each one.
Give every problem an owner
Create your account and turn your first chat into a ticket today.