ChatDo or Freshdesk? Compared honestly
Freshdesk is a mature ticketing helpdesk; its chat and WhatsApp channels are part of Freshdesk Omni. ChatDo puts live chat, WhatsApp, the AI agent and the helpdesk in every plan.
Freshdesk's prices and plans as shown on their pricing page on 21 October 2026.
ChatDo may suit you if
- you want live chat, WhatsApp and the helpdesk in one plan instead of a separate omnichannel edition
- you want AI replies included each month rather than buying session packs
- you want a help centre on your own domain and AI site search for your website
Freshdesk may suit you if
- you run a large ticket-first support team and need skill-based routing, a sandbox and audit logs (their Enterprise plan)
- you need a multilingual helpdesk with many separate SLA policies (their Pro plan)
- you already use other Freshworks products
Price, AI and channels
Our column is read from our live plans. Theirs is copied from their pricing page.
| ChatDoLive from our plans | FreshdeskPricing page, 21 October 2026 | |
|---|---|---|
| How you pay | Per seat, per month. Every plan has the AI agent, the inbox, the helpdesk and the help centre. | Per agent, per month. Prices shown are for yearly billing; their page says yearly saves 20%. |
| Lowest paid priceAs listed, before tax | $59 per seat a month | $19 per agent a month (Growth, billed yearly) |
| Free plan | Yes: 1 to 2 seats, 50 AI replies a month, 1 channel | Not on their pricing page; a 14-day trial |
| Team size | Up to 100 on the largest plan; you pay for the seats you use | Per agent; day passes for occasional agents from $2 |
| AI answersWhat the AI agent costs | 50 to 15,000 AI replies a month are included, depending on the plan. No charge per answer or per resolution. At the limit, new questions go to your team. | First 500 Freddy AI Agent sessions included, then $49 per 100 sessions; Freddy AI Copilot $29 per agent a month on Pro and Enterprise |
| Included in every plan. You connect your own number through Meta; it counts as one channel, and Meta may charge for some conversations. | Part of Freshdesk Omni, from $29 per agent a month (billed yearly) | |
| Other channels | Website chat, e-mail, WhatsApp, Messenger and Instagram in one inbox (1 to 10 connections, depending on the plan). | Freshdesk Omni lists web chat, e-mail, WhatsApp, SMS, Messenger, Instagram and LINE |
| Currency | Prices in USD. | Prices shown in dollars |
Source for Freshdesk: their pricing page. Our full plans: pricing.
What you get with ChatDo
Not a list of what others lack: just what is included here, so you can check it against your needs.
AI that stays on topic
Answers only from your website, files and answers, shows its sources, and hands over when it is not sure.
Your own AI key, if you like
Use the AI included in your plan, or connect your own OpenAI or Google Gemini key.
Help centre on your domain
Public articles on help.yourcompany.com, which the AI agent learns from by itself.
AI search for your website
A search box that answers with sources and product cards from your shop.
Order status in the chat
Ready-made actions for Shopify, WooCommerce and Razorpay, and bookings with Cal.com.
14 languages
The chat window speaks your visitor's language; the inbox translates for your team.
Card and ID numbers hidden
Card, Aadhaar, PAN and US social security numbers are masked before a message is saved.
API, webhooks and MCP
Connect your own systems, and give the AI tools from an MCP server.
Moving over takes an afternoon
Keep Freshdesk running until you are happy, then switch.
Bring your answers
Import questions and answers from a CSV file, and add your website and files to Knowledge.
Bring your customers
Import customers from a CSV file. Existing people are matched by e-mail or phone, never overwritten.
Install the chat
Paste one line before the closing body tag, or install the WordPress plugin.
Connect your channels
Add your support mailbox, WhatsApp, Messenger and Instagram, and invite your team.
ChatDo vs Freshdesk: questions
Does ChatDo have SLAs and ticket rules like Freshdesk?
Yes. Each priority can have first-reply and resolution targets in calendar or business hours, with the clock paused while you wait for the customer, and up to 30 rules can set priority, assign, notify or auto-reply.
Is live chat included?
In ChatDo, yes: the chat widget, the AI agent and the inbox are in every plan. Freshdesk lists web chat and WhatsApp as channels of Freshdesk Omni.
Where do your figures for Freshdesk come from?
From Freshdesk's public pricing page, checked on 21 October 2026. Prices and plans change, so check their page before you decide. If something here is out of date, tell us through the contact page and we will correct it.
Can I move my answers and customers over?
Yes. Import your questions and answers from a CSV file into Knowledge, import customers from a CSV file, and add your website so the AI agent reads it. Then install the chat and connect your channels.
More about the product
Try ChatDo with your own questions
Create your account, add your website, and see the AI agent answer in a test chat before any customer does.