ChatDo or Tidio? Compared honestly
Both give you live chat, an AI agent and a shared inbox. The big difference is how you pay: ChatDo charges per seat with AI replies included, Tidio charges by conversations with its AI agent as an add-on.
Tidio's prices and plans as shown on their pricing page on 21 October 2026.
ChatDo may suit you if
- you want AI answers included in the price instead of a separate add-on
- you would rather pay per teammate than per conversation, so a busy month costs the same
- you need a helpdesk with service levels, a help centre on your own domain and AI site search in the same product
Tidio may suit you if
- you have up to 10 teammates and few conversations, so a conversation-based price stays low
- you want their Flows builder for visual chat automations
- you want a free plan with 10 seats
Price, AI and channels
Our column is read from our live plans. Theirs is copied from their pricing page.
| ChatDoLive from our plans | TidioPricing page, 21 October 2026 | |
|---|---|---|
| How you pay | Per seat, per month. Every plan has the AI agent, the inbox, the helpdesk and the help centre. | Per plan, by the number of billable conversations a month. Self-serve plans include up to 10 seats. |
| Lowest paid priceAs listed, before tax | $59 per seat a month | $24.17 a month (Starter, 100 billable conversations, shown with yearly billing) |
| Free plan | Yes: 1 to 2 seats, 50 AI replies a month, 1 channel | Yes: 10 seats, 50 billable conversations, and the first 50 Lyro AI conversations once |
| Team size | Up to 100 on the largest plan; you pay for the seats you use | Up to 10 on self-serve plans; more on Plus, from $300 a month plus usage |
| AI answersWhat the AI agent costs | 50 to 15,000 AI replies a month are included, depending on the plan. No charge per answer or per resolution. At the limit, new questions go to your team. | Lyro AI Agent is an add-on, from $32.50 a month for 50 conversations |
| Included in every plan. You connect your own number through Meta; it counts as one channel, and Meta may charge for some conversations. | Listed as included on every plan | |
| Other channels | Website chat, e-mail, WhatsApp, Messenger and Instagram in one inbox (1 to 10 connections, depending on the plan). | Messenger, Instagram and e-mail listed on every plan |
| Currency | Prices in USD. | Prices shown in US dollars |
Source for Tidio: their pricing page. Our full plans: pricing.
What you get with ChatDo
Not a list of what others lack: just what is included here, so you can check it against your needs.
AI that stays on topic
Answers only from your website, files and answers, shows its sources, and hands over when it is not sure.
Your own AI key, if you like
Use the AI included in your plan, or connect your own OpenAI or Google Gemini key.
Help centre on your domain
Public articles on help.yourcompany.com, which the AI agent learns from by itself.
AI search for your website
A search box that answers with sources and product cards from your shop.
Order status in the chat
Ready-made actions for Shopify, WooCommerce and Razorpay, and bookings with Cal.com.
14 languages
The chat window speaks your visitor's language; the inbox translates for your team.
Card and ID numbers hidden
Card, Aadhaar, PAN and US social security numbers are masked before a message is saved.
API, webhooks and MCP
Connect your own systems, and give the AI tools from an MCP server.
Moving over takes an afternoon
Keep Tidio running until you are happy, then switch.
Bring your answers
Import questions and answers from a CSV file, and add your website and files to Knowledge.
Bring your customers
Import customers from a CSV file. Existing people are matched by e-mail or phone, never overwritten.
Install the chat
Paste one line before the closing body tag, or install the WordPress plugin.
Connect your channels
Add your support mailbox, WhatsApp, Messenger and Instagram, and invite your team.
ChatDo vs Tidio: questions
Is ChatDo cheaper than Tidio?
It depends on your team and your volume. ChatDo charges per seat, and the AI replies in your plan are included. Tidio charges by billable conversations and sells its AI agent as an add-on. Work it out with your own seats and monthly conversations on both pricing pages.
Does ChatDo charge for each AI conversation?
No. Each plan includes a number of AI replies a month. Greetings, thank-yous, pinned answers and hand-overs are not counted. At the limit, new questions go to your team; extra replies are only charged if you switch on pay-as-you-go where your plan offers it.
Where do your figures for Tidio come from?
From Tidio's public pricing page, checked on 21 October 2026. Prices and plans change, so check their page before you decide. If something here is out of date, tell us through the contact page and we will correct it.
Can I move my answers and customers over?
Yes. Import your questions and answers from a CSV file into Knowledge, import customers from a CSV file, and add your website so the AI agent reads it. Then install the chat and connect your channels.
More about the product
Try ChatDo with your own questions
Create your account, add your website, and see the AI agent answer in a test chat before any customer does.